Shao ZHANG

Theory of Mind (ToM) significantly impacts human collaboration and communication as a crucial capability to understand others. When AI agents with ToM capability collaborate with humans, Mutual Theory of Mind (MToM) arises in such human-AI teams (HATs). The MToM process, which involves interactive communication and ToM-based strategy adjustment, affects the team’s performance and collaboration process. To explore the MToM process, we conducted a mixed-design experiment using a large language model-driven AI agent with ToM and communication modules in a real-time shared-workspace task. We find that the agent’s ToM capability does not significantly impact team performance but enhances human understanding of the agent and the feeling of being understood. Most participants in our study believe verbal communication increases human burden, and the results show that bidirectional communication leads to lower HAT performance. We discuss the results’ implications for designing AI agents that collaborate with humans in real-time shared workspace tasks.

Zero-shot coordination (ZSC) is a new challenge focusing on generalizing learned coordination skills to unseen partners. Existing methods train the ego agent with partners from pre-trained or evolving populations. The agent’s ZSC capability is typically evaluated with a few evaluation partners, including human and agent, and reported by mean returns. Current evaluation methods for ZSC capability still need to improve in constructing diverse evaluation partners and comprehensively measuring the ZSC capability. We aim to create a reliable, comprehensive, and efficient evaluation method for ZSC capability. We formally define the ideal ’diversity-complete’ evaluation partners and propose the best response (BR) diversity, which is the population diversity of the BRs to the partners, to approximate the ideal evaluation partners. We propose an evaluation workflow including ’diversity-complete’ evaluation partners construction and a multi-dimensional metric, the Best Response Proximity (BR-Prox) metric. BR-Prox quantifies the ZSC capability as the performance similarity to each evaluation partner’s approximate best response, demonstrating generalization capability and improvement potential. We re-evaluate strong ZSC methods in the Overcooked environment using the proposed evaluation workflow. Surprisingly, the results in some of the most used layouts fail to distinguish the performance of different ZSC methods. Moreover, the evaluated ZSC methods must produce more diverse and high-performing training partners. Our proposed evaluation workflow calls for a change in how we efficiently evaluate ZSC methods as a supplement to human evaluation.

Securing coordination between AI agent and teammates (human players or AI agents) in contexts involving unfamiliar humans continues to pose a significant challenge in Zero-Shot Coordination. The issue of cooperative incompatibility becomes particularly prominent when an AI agent is unsuccessful in synchronizing with certain previously unknown partners. Traditional algorithms have aimed to collaborate with partners by optimizing fixed objectives within a population, fostering diversity in strategies and behaviors. However, these techniques may lead to learning loss and an inability to cooperate with specific strategies within the population, a phenomenon named cooperative incompatibility in learning. In order to solve cooperative incompatibility in learning and effectively address the problem in the context of ZSC, we introduce the Cooperative Open-ended LEarning (COLE) framework, which formulates open-ended objectives in cooperative games with two players using perspectives of graph theory to evaluate and pinpoint the cooperative capacity of each strategy. We present two practical algorithms, specifically COLESV and COLER, which incorporate insights from game theory and graph theory. We also show that COLE could effectively overcome the cooperative incompatibility from theoretical and empirical analysis. Subsequently, we created an online Overcooked human-AI experiment platform, the COLE platform, which enables easy customization of questionnaires, model weights, and other aspects. Utilizing the COLE platform, we enlist 130 participants for human experiments. Our findings reveal a preference for our approach over state-of-the-art methods using a variety of subjective metrics. Moreover, objective experimental outcomes in the Overcooked game environment indicate that our method surpasses existing ones when coordinating with previously unencountered AI agents and the human proxy model. Our code and demo are publicly available at https://sites.google.com/view/cole-2023.

Today’s AI systems for medical decision support often succeed on benchmark datasets in research papers but fail in real-world deployment. This work focuses on the decision making of sepsis, an acute life-threatening systematic infection that requires an early diagnosis with high uncertainty from the clinician. Our aim is to explore the design requirements for AI systems that can support clinical experts in making better decisions for the early diagnosis of sepsis. The study begins with a formative study investigating why clinical experts abandon an existing AI-powered Sepsis predictive module in their electrical health record (EHR) system. We argue that a human-centered AI system needs to support human experts in the intermediate stages of a medical decision-making process (e.g., generating hypotheses or gathering data), instead of focusing only on the final decision. Therefore, we build SepsisLab based on a state-of-the-art AI algorithm and extend it to predict the future projection of sepsis development, visualize the prediction uncertainty, and propose actionable suggestions (i.e., which additional laboratory tests can be collected) to reduce such uncertainty. Through heuristic evaluation with six clinicians using our prototype system, we demonstrate that SepsisLab enables a promising human-AI collaboration paradigm for the future of AI-assisted sepsis diagnosis and other high-stakes medical decision making.

Despite the plethora of telehealth applications to assist home-based older adults and healthcare providers, basic messaging and phone calls are still the most common communication methods, which suffer from limited availability, information loss, and process inefficiencies. One promising solution to facilitate patient-provider communication is to leverage large language models (LLMs) with their powerful natural conversation and summarization capability. However, there is a limited understanding of LLMs’ role during the communication. We first conducted two interview studies with both older adults (N=10) and healthcare providers (N=9) to understand their needs and opportunities for LLMs in patient-provider asynchronous communication. Based on the insights, we built an LLM-powered communication system, Talk2Care, and designed interactive components for both groups: (1) For older adults, we leveraged the convenience and accessibility of voice assistants (VAs) and built an LLM-powered conversational interface for effective information collection. (2) For health providers, we built an LLM-based dashboard to summarize and present important health information based on older adults’ conversations with the VA. We further conducted two user studies with older adults and providers to evaluate the usability of the system. The results showed that Talk2Care could facilitate the communication process, enrich the health information collected from older adults, and considerably save providers’ efforts and time. We envision our work as an initial exploration of LLMs’ capability in the intersection of healthcare and interpersonal communication.

Zero-shot coordination in cooperative artificial intelligence (AI) remains a significant challenge, which means effectively coordinating with a wide range of unseen partners. Previous algorithms have attempted to address this challenge by optimizing fixed objectives within a population to improve strategy or behavior diversity. However, these approaches can result in a loss of learning and an inability to cooperate with certain strategies within the population, known as cooperative incompatibility. To address this issue, we propose the Cooperative Open-ended LEarning (COLE) framework, which constructs open-ended objectives in cooperative games with two players from the perspective of graph theory to assess and identify the cooperative ability of each strategy. We further specify the framework and propose a practical algorithm that leverages knowledge from game theory and graph theory. Furthermore, an analysis of the learning process of the algorithm shows that it can efficiently overcome cooperative incompatibility. The experimental results in the Overcooked game environment demonstrate that our method outperforms current state-of-the-art methods when coordinating with different-level partners. Our code and demo are available at https://sites.google.com/view/cole-2023.

With the rapid development of big data science, the research paradigm in the field of geosciences has also begun to shift to big data-driven scientific discovery. Researchers need to read a huge amount of literature to locate, extract and aggregate relevant results and data that are published and stored in PDF format for building a scientific database to support the big data-driven discovery. In this paper, based on the findings of a study about how geoscientists annotate literature and extract and aggregate data, we proposed GeoDeepShovel, a publicly available AI-assisted data extraction system to support their needs. GeoDeepShovel leverages state-of-the-art neural network models to support researcher(s) easily and accurately annotate papers (in the PDF format) and extract data from tables, figures, maps, etc., in a human–AI collaboration manner. As a part of the Deep-Time Digital Earth (DDE) program, GeoDeepShovel has been deployed for 8 months, and there are already 400 users from 44 geoscience research teams within the DDE program using it to construct scientific databases on a daily basis, and more than 240 projects and 50,000 documents have been processed for building scientific databases.